Returns & Exchanges
We want you to be delighted with your purchase from the Asthma + Lung UK shop, but if you are not completely satisfied, you can return your items within 30 days for a full refund or exchange. Your support helps us fund vital research and support for everyone affected by lung conditions.
Package Your Item
Ensure the product is in its original, unused condition with all tags attached and include your completed delivery note inside the parcel.
Generate a Label
Visit our online returns portal to download a pre-paid shipping label or request a QR code for paperless printing at your local post office.
Post the Return
Drop off your package at any Royal Mail post office or designated collection point, ensuring you keep your proof of postage receipt until the refund is processed.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing