Frequently Asked Questions

Everything you need to know about your order and supporting our mission.

How long will it take for my order to arrive?

Standard delivery typically takes 3-5 working days. Express shipping options are available at checkout for those who need their items sooner.

What is your return policy?

We offer a 30-day return policy for most items, provided they are in their original, unused condition. Please note that for hygiene reasons, certain medical or personal care products cannot be returned once opened.

Where does the profit from my purchase go?

100% of the profits from our shop go directly toward funding vital research, providing support services, and campaigning for better lung health across the UK.

Can I track my shipment?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Do you ship internationally?

Currently, we only ship to addresses within the United Kingdom to ensure we provide the best service to our local community and supporters.